The reason classified before the provider opens the
door.
Oliver classifies the patient's reason for visit before the provider sees them — via structured pre-anamnesis in the app, WhatsApp or the scheduling flow. Prioritizes urgencies with validated criteria, suggests specialty by crossing with the live physician directory, and hands the provider an executive summary with differentials and applicable guideline.
Adaptive pre-anamnesis
Questionnaire that adjusts to the patient's answers. If they report chest pain, it deepens into cardiovascular; if fever + cough, into respiratory. Not a static form.
Urgency classification
Each reason enters with a severity score 1–5 over the validated triage scales (Manchester and ESI). Oliver prioritizes the schedule accordingly — front desk never needed.
Todo lo que Oliver hace por ti
Cada capacidad está diseñada y validada por médicos en activo. Sin tareas robóticas: trabajo clínico real, automatizado.
Questionnaire that adjusts to the patient's answers. If they report chest pain, it deepens into cardiovascular; if fever + cough, into respiratory. Not a static form.
Each reason enters with a severity score 1–5 over the validated triage scales (Manchester and ESI). Oliver prioritizes the schedule accordingly — front desk never needed.
Crosses symptoms with the live physician directory. Suggests whether the patient needs primary care, urgent care or direct referral to the right sub-specialty.
Hands the provider an executive summary: reason, relevant signs, reasonable differentials and applicable clinical guideline. The provider decides and signs — Oliver never diagnoses alone.
Web app, WhatsApp Business and voice bot. The patient picks the channel — the output to the provider is always the same structured format, ready for the clinical note (SOAP format).
Cardiology, pediatrics, OB-GYN, mental health with validated questionnaires (PHQ-9 for depression, GAD-7 for anxiety, ISI for insomnia), and the international clinical guidelines for asthma (GINA), diabetes (ADA) and cardiovascular care (AHA) — across +45 more specialties, with auditable clinical protocols.
How it feels to use Oliver
Oliver starts with the request. If it comes via scheduling, it activates at confirmation and notifies the patient on their preferred channel.
4–8 minutes before the visit, via web, WhatsApp or voice. Questionnaire adjusts to the reported reason, secured over the medical-systems standard (HL7 FHIR) with country-specific privacy.
Oliver classifies urgency 1–5, suggests specialty and builds an executive summary with reasonable differentials, relevant signs and applicable guideline.
The visit starts with a pre-filled clinical note (SOAP format). The provider validates, deepens and signs. Oliver takes over during the visit — no minute wasted on initial intake.
Oliver changed my day. What used to take me into the night, I now close before I leave.
Questions about Oliver
Does it diagnose alone or require a provider?
Never diagnoses alone. Oliver delivers urgency classification + specialty suggestion + reasonable differentials with applicable guideline. The provider always validates, deepens and signs. It's structured pre-anamnesis with hypothesis — not auto-diagnosis.
Which clinical protocols does it use?
The validated triage scales (Manchester and ESI) for urgency classification. By specialty, the international clinical guidelines: GINA (asthma), GOLD (chronic obstructive pulmonary disease, COPD), ADA (diabetes), AHA (cardiovascular), and DSM-5 with the validated questionnaires PHQ-9 for depression, GAD-7 for anxiety and ISI for insomnia (mental health). All auditable, versioned and configurable by clinical leadership.
What if the patient doesn't complete pre-anamnesis?
The visit starts normally and Oliver captures everything during the visit. It's non-blocking — it's a context boost when the patient completes it. Opt-in by patient, no forced flow.
Does it integrate with the physician directory?
Yes. When Oliver suggests a specialty, it crosses with the live physician directory and prioritizes the match with the right sub-specialist, not the first available. It's the 'Before' moment of the clinical flow — and hands the visit a pre-filled clinical note (SOAP format).
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